Subscriptions for our public apps (Savior's Dynamic Discounts, Customer's Products Manager, and future App Store apps) are billed and managed through Shopify's billing system, per Shopify's own billing and refund policies. If you are having a billing issue with one of our apps, contact us at info@ecomsavior.com and we will help resolve it directly.
Custom app and store-build engagements are billed via deposit and milestone payments as set out in the project proposal. Deposits secure a place in our schedule and the work already performed, and are non-refundable once work has started. Milestone payments cover work completed up to that milestone and are non-refundable once that milestone is delivered.
If a project is cancelled before a milestone is delivered, you are billed only for work completed up to the point of cancellation; any remaining balance from a deposit for undelivered work is refunded.
If something in an invoice looks wrong, or you have a billing question about a specific project or app, email info@ecomsavior.com and a senior engineer will review it personally.
